Privacy Policy

• IZORAA (“we”, “us”, “our”) is committed to protecting your personal information and your right to privacy.

• This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have over it.

• By visiting our website izoraa.in or placing an order with us, you agree to the terms of this Privacy Policy.

• If you do not agree with any part of this policy, please do not use our website or services.

• This policy applies to all information collected through our website, Instagram, WhatsApp, email, and any other channel through which you interact with IZORAA.

 2.⁠ ⁠Information We Collect

Information you give us directly:

• Your full name

• Your email address

• Your phone number

• Your delivery address including city, state, and pin code

• Your payment information — we do not store card details, all payments are processed securely through Razorpay

• Your order history and preferences

• Any messages or queries you send us via WhatsApp, email, or Instagram DM

• Any photos or videos you share with us for damage claims or reviews

Information collected automatically when you visit our website:

• Your IP address

• Your browser type and version

• The device you are using — mobile, tablet, or desktop

• The pages you visit on our website and how long you spend on them

• Where you came from before landing on our website — for example Instagram or Google

• Cookies and similar tracking technologies — explained further in Section 8

Information from third parties:

• If you log in using Google or any social account, we may receive basic profile information from that platform

• Payment confirmation data from Razorpay

• Delivery and tracking data from Shiprocket and its courier partners

 3.⁠ ⁠Why We Collect Your Information

• To process and fulfil your orders accurately and on time

• To send you order confirmation, shipping updates, and delivery notifications via email and WhatsApp

• To communicate with you about your order if there is a query or issue

• To process damage claims and resolve customer service concerns

• To issue refunds, store credit, or replacements where applicable

• To improve our website, products, and overall shopping experience

• To understand which products, collections, and content our customers love most

• To send you information about new launches, restocks, and offers — only if you have opted in

• To comply with legal and regulatory requirements

• To prevent fraud and protect the security of our platform and customers

• Your name, address, and phone number are shared with our logistics partner Shiprocket solely for the purpose of delivering your order

• Your email and phone number are used to send transactional messages — order confirmation, dispatch notification, delivery update, and any order-related communication

• Your email may be used to send marketing messages such as new launches or offers only if you have subscribed or opted in — you can unsubscribe at any time

• Your WhatsApp number may be used to send order updates and occasionally brand announcements — you can opt out at any time by messaging STOP

• We use aggregated, anonymised data — meaning data with no personal identifiers — to analyse shopping behaviour, improve our product range, and make our website better

• We never sell your personal information to any third party

• We never share your information with advertisers or data brokers

 5.⁠ ⁠Who We Share Your Information With

We share your information only with the following trusted parties and only to the extent necessary:

• Shopify — our e-commerce platform that powers the website and stores your order data securely

• Razorpay — our payment gateway that processes all online payments. We do not store your card or UPI details

• Shiprocket and its courier partners — your name, address, and phone number are shared for delivery purposes only

• WhatsApp Business — used for order updates and customer support

• Google Analytics — used to understand website traffic and user behaviour in an anonymised form

• Legal authorities — only if required by law, court order, or to protect the rights and safety of IZORAA and its customers

We do not share your information with any other party. We do not sell your data. Ever.

• All data is stored securely on Shopify’s servers which are protected by industry-standard encryption and security protocols

• Payment data is handled entirely by Razorpay which is PCI DSS compliant — we never see or store your full card or UPI details

• We use SSL encryption on our website — you will always see https in your browser when on izoraa.in

• Access to customer data within the IZORAA team is restricted to only those who need it to fulfil orders or resolve queries

• We retain your order data for a minimum of 3 years as required for accounting and legal compliance

• If you request deletion of your account and data, we will comply within 30 days subject to any legal obligations we must fulfil

• Our website uses cookies — small text files stored on your device — to make your shopping experience better

• Essential cookies — these are necessary for the website to function. They remember your cart, your login session, and your preferences. You cannot opt out of these

• Analytics cookies — these help us understand how visitors use our website so we can improve it. These are anonymised and do not identify you personally. You can opt out

• Marketing cookies — these help us show you relevant content and ads on other platforms like Instagram. You can opt out

• You can manage your cookie preferences in your browser settings at any time

• Disabling certain cookies may affect the functionality of our website

• Our website may contain links to third party websites such as Instagram, Pinterest, WhatsApp, and payment platforms

• Once you leave our website, this Privacy Policy no longer applies

• We are not responsible for the privacy practices of any third party website

• We encourage you to read the privacy policy of every website you visit

• By providing your phone number at checkout you consent to receiving order-related WhatsApp messages from IZORAA

• These include order confirmation, dispatch notification, delivery updates, and damage claim communication

• You may occasionally receive brand updates or launch announcements via WhatsApp

• You can opt out of non-transactional WhatsApp messages at any time by replying STOP

• We will never share your WhatsApp number with any third party for marketing purposes

• If you tag IZORA in a post, story, or reel on Instagram using our handle @izoraa.india , you give us permission to repost or share that content on our own Instagram page or website

• We will always credit you when we share your content

• If you do not want us to share your content, simply send us a DM and we will remove it immediately

• We do not collect personal data from social media platforms beyond what you voluntarily share with us through direct messages or form submissions

• We may update this Privacy Policy from time to time as our business grows or as legal requirements change

• Any significant changes will be communicated via email or a notice on our website

• The effective date at the top of this page will always reflect the most recent version

• Your continued use of our website after any changes means you accept the updated policy

• We encourage you to review this policy periodically

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach us at:

• Email: izoraa.in@gmail.com

• WhatsApp: 

• Instagram: @izoraa.india

• Address: IZORA, Surat, Gujarat, India

We are available Monday to Saturday, 10am to 7pm IST and will respond to all privacy-related queries within 7 business days.

Your trust means everything to us. We will always handle your information with the same care we put into every stitch.