Exchange & Return
Our Policy
At IZORA we do not offer returns or exchanges on the basis of size, fit, colour preference, or change of mind. We request you to please check the size guide carefully before placing your order and read the product description in full.
All sales are final.
The Only Exception — Damaged or Defective Products
We take full responsibility for products that leave our hands damaged or defective. If your order arrives in a condition that is not perfect — damaged fabric, stitching defect, broken element, print error, or wrong item shipped — we will resolve it completely. No questions asked.
How to Report a Damaged or Defective Order
This is time sensitive. You must report on the same day the order is delivered.
We do not accept damage claims raised after the delivery date. Once 24 hours have passed from the time of delivery, we are unable to process any claim.
Step 1 — Record a video immediately
As soon as your order is delivered, open the package on camera. Record a clear unboxing video that shows the sealed package being opened and the product being taken out. This video is mandatory for all damage claims. Without a video we are unable to process your request — no exceptions.
Step 2 — Contact us the same day
Send us a WhatsApp message on the same day of delivery with the following:
Your order number. Your full name. The unboxing video showing the damage. Clear photos of the damaged area — front, back, and close up. A brief description of the issue.
We do not accept claims via email or Instagram DM for damage reports. WhatsApp only, same day, with video.
Step 3 — We review your claim
We will review your video and photos within 24 hours of receiving them. If the damage or defect is confirmed we will get back to you with the resolution — either a replacement piece dispatched at no charge or a full refund to your original payment method.
What We Need — Without This We Cannot Help
A video of the unboxing recorded on the day of delivery. The product must be unused — do not wash or wear it before raising a claim. Your order number and name. All of the above sent via WhatsApp on the same day the order is delivered.
If even one of these is missing we will not be able to process your claim. This protects both you and us and ensures the process is fair and transparent.
Resolutions We Offer
Replacement — We dispatch the same product in the same size and colour at no additional charge. Your replacement will be shipped within 2 to 3 business days of claim approval.
Full Refund — If a replacement is not possible due to stock availability, a full refund will be issued to your original payment method within 5 to 7 business days of claim approval. For COD orders the refund will be transferred directly to your bank account.
What Is Not Covered
Change of mind or preference. Wrong size ordered — please check our size guide before ordering. Colour appearing slightly different from screen — slight variation between screen and actual fabric colour is natural and not considered a defect. Damage caused by improper washing or care — please read our care guide. Missing seed paper card or handwritten note — these are complimentary and not guaranteed in every order. Products that have been washed, worn, or altered.
Important — Please Watch Before You Open
We strongly recommend recording every IZORA unboxing on video. Not because we expect problems — our quality check is thorough. But because if something is ever wrong, your video is the only proof we can act on. It protects you completely.
Make it a habit. Open on camera. Always.
Contact for Damage Claims
WhatsApp only. Same day of delivery. With unboxing video.
We are available Monday to Saturday, 10am to 7pm IST.
We pour care into every stitch and every package. If something reaches you less than perfect — show us and we will make it right immediately.
Rooted · Radiant · Real